Frequently Asked Questions (FAQ)

1. General Information

This section provides answers to the most common questions related to shopping on our website.
Our goal is to offer clear and helpful information to support users throughout their browsing and purchasing experience.

2. Order Questions

How do I place an order?
Simply add your selected products to the shopping cart and follow the checkout instructions on our website.
An order confirmation will be sent by email once the process is completed.

How do I know if my order has been confirmed?
A confirmation message is sent once payment has been successfully authorised and order processing has commenced.

3. Shipping Questions

Are there any shipping fees?
All products are delivered with free shipping within Australia, regardless of order value.

How long does delivery take?

• Order processing: 1–4 business days after payment confirmation

• Delivery time: 7–16 business days after dispatch

Where do you deliver?
We currently deliver to all locations within Australia.

4. Returns and Refunds

Can I return a product?
Yes. You may request a return within 30 days of receiving your order, provided the item is in its original condition.
A return shipping label is included inside the parcel.

How do I request a return?
Please contact customer support by email and include:

• Your order number

• Photos of the item, if reporting defects or damage

When will I receive my refund?
After the returned item is received and inspected, refunds are processed within 1–4 business days using the original payment method.

Are return shipping costs covered?

• Change of mind or personal reasons: return shipping costs are the customer’s responsibility

• Faulty or damaged items: return shipping costs are fully covered by our store

5. Product Questions

Do product colours match the images shown?
Product images are carefully prepared; however, slight variations may occur due to lighting conditions or material differences.

6. Payment and Security

What payment methods are accepted?
We accept the following cards:

• Visa

• Mastercard

• American Express

• Discover

• JCB

Is my payment information secure?
Yes. All transactions are protected using SSL encryption and processed by certified payment providers that comply with international security standards.

7. Customer Support

How can I contact customer support?
You may contact us using the details below:

Email: promotion@designoliq.com
Phone: +65 (883) 25240
Address: APT BLK 262 YISHUN STREET 22 #06-107, SINGAPORE 760262, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 4:00 pm (AEST)
Delivery Area: Australia